Shipping, Returns & Warranty

At KAVATI, every order is handled with care, intention, and attention to detail. From secure packaging to delivery and aftercare, we aim to provide a smooth and reassuring experience from purchase to arrival.

Shipping Policy

Processing & Dispatch

All orders are processed and dispatched from the United Kingdom within 1–2 business days after payment confirmation. Orders placed during weekends, public holidays, or peak periods may require additional processing time. Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.

Shipping Destinations

KAVATI currently ships to:

United Kingdom
United States
India

Additional international destinations may be introduced in the future.

Shipping Options

Available shipping methods may vary depending on destination and courier availability.

Standard Shipping — Reliable delivery service with tracking where available.
Express Shipping — Faster delivery option available for selected locations and destinations.

Estimated Delivery Timelines

Delivery timelines are estimates only and may vary depending on destination country, customs processing, local courier operations, weather conditions, and peak shipping periods.

United Kingdom

Standard Delivery: Estimated 2–5 business days
Express Delivery: Estimated 1–3 business days

United States

Standard International Delivery: Estimated 5–10 business days
Express International Delivery: Estimated 3–6 business days

India

Standard International Delivery: Estimated 5–10 business days
Express International Delivery: Estimated 3–6 business days

While KAVATI aims to dispatch all orders promptly, we cannot guarantee exact delivery dates for international shipments. International deliveries may occasionally experience delays due to customs clearance procedures, airline transit schedules, or local courier operations beyond our control.

Courier Partners

KAVATI may use trusted courier partners including:

United Kingdom

Royal Mail
DPD

International

DHL Express
FedEx
UPS

Courier selection may vary depending on destination and service availability.

Customs Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, or local handling fees once the shipment reaches the destination country. These charges are the responsibility of the customer. KAVATI is not responsible for delays caused by customs clearance procedures.

Delivery Disclaimer

Once an order has been dispatched, delivery responsibility transfers to the courier partner. KAVATI is not liable for shipping delays caused by customs processing, courier disruptions, weather events, transportation issues, or circumstances outside reasonable control.

Incorrect Shipping Information

Customers are responsible for ensuring all shipping information provided at checkout is accurate and complete. KAVATI is not liable for delays, losses, or failed deliveries caused by incorrect or incomplete address details provided by the customer.

Returns & Exchanges

We hope every KAVATI piece feels meaningful from the moment it arrives. However, if you are not fully satisfied with your purchase, we are here to help.

14-Day Return Policy

Customers may request a return within 14 days of receiving their order. To qualify for a return, items must:

Be unused and unworn
Be returned in original condition
Include original packaging
Include proof of purchase

Free Returns

Eligible orders currently qualify for free returns. Return instructions will be shared once the return request has been reviewed and approved by our support team.

Exchanges

Exchanges are available subject to stock availability. If the requested replacement item is unavailable, a refund or store credit may be offered.

Refund Processing

Approved refunds are processed within 5–10 business days after the returned item has been received and inspected. Refund timing may vary depending on your payment provider or banking institution. Refunds will be issued to the original payment method used during checkout.

Non-Eligible Returns

Returns or exchanges may not be accepted for products showing:

Signs of wear or damage
Improper handling or misuse
Exposure to water, perfumes, lotions, chemicals, or excessive moisture
Third-party repairs or alterations
Missing original packaging

KAVATI reserves the right to reject returns that do not meet eligibility requirements.

Warranty Policy

1-Year Plating Warranty

KAVATI offers a 1-year plating warranty from the date of delivery. This warranty covers:

Significant plating defects
Manufacturing faults related to craftsmanship or finishing
Authenticity assurance for all KAVATI products

What Is Not Covered

The warranty does not cover:

Normal wear and tear
Scratches or accidental damage
Improper storage or handling
Water, sweat, perfume, or chemical exposure
Damage caused by misuse or negligence
Third-party modifications or repairs

Warranty Claims

If you believe your item qualifies under warranty coverage, please contact our support team at: support@kavati.com. Please include:

Your order number
A description of the issue
Clear photographs of the product

All warranty claims are subject to inspection and approval by KAVATI.

Need Assistance?

For any questions regarding shipping, returns, exchanges, or warranty support, please contact: support@kavati.com. We aim to respond to all customer inquiries within 24–48 business hours.