Frequently Asked Questions
Orders & Shipping
How long does order processing take?
All orders are processed and dispatched from the United Kingdom within 1–2 business days after payment confirmation. Orders placed during weekends, public holidays, or peak periods may require additional processing time.
Which countries do you ship to?
KAVATI currently ships to the United Kingdom, United States, and India. Additional international destinations may be introduced in the future.
How long does delivery take?
Estimated delivery timelines vary depending on destination and shipping method.
United Kingdom
- Standard Delivery: Estimated 2–5 business days
- Express Delivery: Estimated 1–3 business days
United States
- Standard International Delivery: Estimated 5–10 business days
- Express International Delivery: Estimated 3–6 business days
India
- Standard International Delivery: Estimated 5–10 business days
- Express International Delivery: Estimated 3–6 business days
Please note that delivery timelines are estimates only and cannot be guaranteed for international shipments.
Will I receive tracking information?
Yes. Once your order has been dispatched, you will receive a confirmation email with tracking details where available.
Do you offer express shipping?
Yes. Express shipping is available for selected destinations, subject to courier availability.
Are customs duties or import taxes included?
International orders may be subject to customs duties, VAT, import taxes, or local handling fees upon arrival in the destination country. These charges are the responsibility of the customer.
Returns & Exchanges
What is your return policy?
KAVATI offers a 14-day return policy for eligible items. Returned products must be unused and unworn, returned in original condition, include original packaging, and include proof of purchase.
Are returns free?
Yes. Eligible orders currently qualify for free returns. Return instructions will be shared after the return request has been approved.
Can I exchange an item?
Yes. Exchanges are available subject to stock availability. If the requested replacement item is unavailable, a refund or store credit may be offered.
How long do refunds take?
Approved refunds are processed within 5–10 business days after the returned product has been received and inspected. Bank processing times may vary depending on your payment provider.
Product Care
How should I care for my jewellery?
- Avoid contact with perfumes, lotions, and chemicals
- Remove jewellery before swimming, showering, or exercising
- Store pieces separately in a dry environment
- Clean gently using a soft cloth
Will plated jewellery fade over time?
All plated jewellery may naturally experience wear over time depending on usage, care, skin chemistry, and exposure. Proper care can significantly extend the longevity of your jewellery.
Payments & Security
Which payment methods do you accept?
KAVATI accepts Visa, Mastercard, Apple Pay, Google Pay, Shop Pay, and PayPal. Additional payment options may be introduced in the future.
Is my payment information secure?
Yes. All payments are securely processed through trusted and encrypted payment providers. KAVATI does not store full payment card information on its servers.
Accounts & Customer Support
Can I create an account?
Yes. Customers may create an account to manage orders, save details, and access a faster checkout experience.
Can I subscribe to updates and promotions?
Yes. Customers may subscribe to receive product launches, exclusive offers, brand updates, and marketing communications via email or SMS. You may unsubscribe at any time.
How can I contact KAVATI?
For customer support or general inquiries, please contact: support@kavati.com. We aim to respond within 24–48 business hours.