Privacy policy
Introduction
KAVATI respects your privacy and is committed to protecting your personal information. This Privacy & Cookie Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, subscribe to marketing communications, or place an order through our online store. By using the KAVATI website, you agree to the practices described in this policy.
Company Information
KAVATI
Registered in London, United Kingdom
Customer Support: support@kavati.com
Information We Collect
KAVATI may collect personal information including:
- Full name
- Email address
- Phone number
- Shipping and billing address
- Payment and transaction details
- IP address
- Device and browser information
- Website usage and browsing behaviour
- Order history
- Marketing preferences
We may also collect information when you:
- Create an account
- Subscribe to newsletters or SMS marketing
- Submit reviews or photographs
- Contact customer support
- Participate in promotions or campaigns
How We Use Your Information
We use personal information to:
- Process and fulfil orders
- Deliver products and services
- Provide customer support
- Manage customer accounts
- Improve website performance and user experience
- Personalise content and recommendations
- Send marketing communications
- Detect fraud or misuse
- Comply with legal and regulatory obligations
Marketing Communications
With your consent, KAVATI may send:
- Email marketing
- SMS marketing
- Promotional offers
- Product launches
- Brand updates
- Abandoned cart reminders
You may unsubscribe or withdraw marketing consent at any time by:
- Clicking the unsubscribe link in emails
- Following SMS opt-out instructions
- Contacting support@kavati.com
Withdrawal of marketing consent does not affect order-related communications.
Cookies & Tracking Technologies
KAVATI uses cookies and similar technologies to improve website functionality, analytics, advertising performance, and user experience. Cookies may include:
- Essential cookies
- Functional cookies
- Analytics cookies
- Performance cookies
- Advertising and remarketing cookies
These technologies help us:
- Remember user preferences
- Understand website traffic and customer behaviour
- Improve website performance
- Deliver more relevant advertising
Analytics & Advertising Tools
KAVATI may use third-party services including Google Analytics, Meta Pixel, and Shopify analytics tools. These tools may collect information regarding browsing behaviour, device usage, website interactions, and advertising engagement. Third-party providers may process data according to their own privacy policies.
Shopify Platform
The KAVATI website is hosted on Shopify. Your data may be securely stored through Shopify's infrastructure, databases, and secure payment systems. Payment information is encrypted and processed through PCI-compliant payment providers. KAVATI does not store full payment card details on its servers. For additional information, customers may review Shopify's privacy practices directly.
Sharing of Information
KAVATI may share limited information with trusted third-party providers necessary to operate the business, including:
- Payment processors
- Shipping and courier partners
- Marketing and analytics platforms
- Customer support providers
- Fraud prevention services
These providers only receive information necessary to perform their services. KAVATI does not sell customer personal information to third parties.
International Data Transfers
As an international business, customer information may be processed or transferred outside your country of residence. KAVATI takes reasonable steps to ensure appropriate safeguards are in place to protect personal information during such transfers.
Data Retention
We retain customer information only for as long as necessary to:
- Fulfil orders and services
- Maintain business records
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
When information is no longer required, reasonable steps are taken to securely delete or anonymise it.
Customer Rights
Under applicable privacy laws, including UK GDPR where relevant, customers may request:
- Access to personal information
- Correction of inaccurate information
- Deletion of personal information
- Restriction of processing
- Withdrawal of consent
- Objection to marketing communications
- Data portability where applicable
To exercise any privacy-related rights, please contact: support@kavati.com. We may request identity verification before processing certain requests.
Data Security
KAVATI implements reasonable technical and organisational measures to help protect personal information against unauthorised access, misuse, loss, disclosure, and alteration. However, no online platform or electronic transmission can be guaranteed to be completely secure.
Children's Privacy
KAVATI does not knowingly collect or solicit personal information from individuals under the age of 13. If we become aware that personal information from a child has been collected without appropriate consent, we will take reasonable steps to remove it.
Third-Party Links
The website may contain links to third-party websites or services. KAVATI is not responsible for the privacy practices, policies, or content of third-party websites. Customers are encouraged to review external privacy policies independently.
Cookie Consent
Where required by applicable law, KAVATI will request consent before placing non-essential cookies on your device. Customers may manage cookie preferences through browser settings or website cookie banners where available. Disabling cookies may affect certain website functionality.
Changes to This Policy
KAVATI reserves the right to update or modify this Privacy & Cookie Policy at any time. Updated versions will be posted on this page with a revised effective date. Continued use of the website after updates constitutes acceptance of the revised policy.
Governing Law
This Privacy & Cookie Policy is governed by the laws of England & Wales.
Contact Information
For any questions regarding this Privacy & Cookie Policy or your personal data, please contact: support@kavati.com